juggler                                                                                         GCA

Information Technology Support


Remote Access Instructions - If you cannot access E-mail, The GCA Portal, GCAware, Citrix, or CRM, check here first        

Java 7.71 install file for KRONOS

Magic Wand        GoToAssist Live Support     ⇒⇒⇒⇒

Service Desk
New Service Desk Ticket - Instructional Video
New Service Desk Ticket - Vídeo instructivo - Español
How to Open a Trouble Ticket with the GCA Service Desk
How to View an Open Service Desk Ticket
Using Service Desk Knowledge Base
How to Use the Service Desk Software Library


Find your Dell Service Tag Number HERE!

VPN Instructions - Connecting to the GCA network through the Cisco VPN

GCA Portal

You have a new: Desktop                       laptop

                                                               Desktop PC                                                               Laptop




USER GUIDES and Support Documents

Fixing a printer PAPER JAM

How to Re-attach a Key on a Laptop keyboard

Portal Instructions

Instructions for filling out the GCA Portal New User, User Access, and Software Request Form

RMA form

Password Change Instructions Matrix

Microsoft Office
Email Enterprise Vault Outlook 2010
Training courses
Reduce the Size of Pictures and Attachments in Outlook 2010 Excel 2010
Training courses
Microsoft tutorial for Managing the size of your mailbox Word 2010
Training courses
Outlook Web App PowerPoint 2010
Training courses



GCA Services Group, Inc.
1350 Euclid Avenue  Suite 1500 
Cleveland, Ohio 44115-1832

Call for Information Technology Support Issues at 877-422-4570

Option 1 - JDE

Option 2/1 - Purchasing (eSpendwise)

Option 2/2 - GCAware web application

Option 4 - Network/Phone/Blackberry

Option 5 - PC/Password reset -Email -Portal access -all issues not listed













































































































Anne Sullivan

'The Miracle Worker' - Patron Saint of Information Technology